Where this gets hard
Every leadership team now has an AI mandate and a limited budget, and the gap between the two is where most technology strategy goes to die. The question isn't whether to invest in AI and technology, it's which two or three initiatives are worth the organizational energy this year.
We've seen the pattern enough times to know where it breaks: pilots that never scale, roadmaps built around the technology instead of the business case, and implementation handed off to a team that wasn't in the room when the strategy was set. We stay in the room.
