Insights
What we're thinking about.
Short pieces on the decisions our clients are actually facing, written by the people doing the work.
More in Operations
Operations
Why Automating a Bad Process Makes It Worse
Automation doesn't fix a broken process. It runs the broken process faster, more consistently, and with far more confidence than it deserves.
Operations
The Resilient Supply Chain
Resilience got redefined by a decade of disruptions most supply chains weren't built to survive, and cost-optimized still isn't the same thing as durable.